Florida Law Addresses “Fake” Service Animals

trooperIn June of last year the Florida State Legislature amended CS/HB 71 on service animals, to reflect changes in the Americans with Disabilities Act and to update the language. The law took effect on July 1, 2015. Most of the changes were innocuous, however there are two interesting additions to the law. Continue reading

So How Did The Turkey Get on the Airplane?

turkey-1By now I’m sure you’ve heard the story about the turkey that traveled on Delta Airlines in the passenger compartment as an emotional support animal (ESA). Not only did the privileged bird travel in comfort class, but he also got wheelchair assistance through the airport. And although the internet is all abuzz with photos and hash-tags about the incident, I think the more important issue here is — how did the turkey get on the airplane? Continue reading

UAL to Implement Measures to Improve Service for Disabled Passengers

airplane_landing_199029As the result of a consent decree executed on Jan 7, 2016, United Airlines (UAL) is required to invest $650,000 to improve their services for disabled passengers. The decree resulted from an investigation of passenger complaints of a failure to enplane, deplane and transfer wheelchair-users in a timely manner at Houston International Airport , Chicago O’Hare International Airport, Denver International Airport, Newark International Airport, and Dulles International Airport. Continue reading

TSA Modifies Opt-Out Policy

Ever since the Advance Imaging Technologies (AIT) full body scanners were introduced at Airports across America, travelers have had the opportunity to “opt-out” of what some considered an invasion of their privacy, and instead have a manual pat down. That regulation was recently modified by the Transportation Security Administration (TSA) in a Privacy Impact Assessment Update released on December 18, 2015. Continue reading

Should Airline Access Be Improved? Tell the DOT What You Think

airplane_landing_199029The Department of Transportation (DOT) recently released a “notice of intent” to explore the feasibility of conducting a negotioted rulemaking in regards to several items covered under the Air Carrier Access Act (ACAA). Basically they are testing the waters to see if there is enough public interest in updating certain parts of the ACAA to improve access to air travel for disabled passengers. Continue reading

Is Uber Wheelchair Ride Program Sustainable?

taxi-200x300Late last week Uber rolled out their much anticipated accessible ride program in Washington DC. As their press release touts, this new option enables riders to request a wheelchair-accessible vehicle on-demand. And you can use the Uber app to order one in a matter of seconds. What could be better — an affordable wheelchair-accessible ride dispatched to you with a few swipes and a tap? Continue reading

Service Animal or Pet? How to Ferret Out The Truth

Legitimate service animals are trained to perform specific tasks for their disabled handlers

Legitimate service animals are trained to perform specific tasks for their disabled handlers

Although I generally direct my tips to consumers, I’m going to change things up a bit and reach out to folks in customer service today. Lately there has been a lot of buzz about “fake” service animals, otherwise known as pets. And to be honest, the fakers really do a huge disservice to people who have legitimate service animals. Continue reading

Great Grand Canyon Winter Deals

You can get the best price on a hotel room in the winter at the Grand Canyon

You can get the best price on a hotel room in the winter at the Grand Canyon

A few years back when I was researching my Grand Canyon book, I was fortunate enough to spend some time with the front desk supervisor at the El Tovar Hotel. Not only did she accompany me on all my room inspections, but she also shared loads of insider information about the different types of accessible rooms in the park. Continue reading