Viva Las Vegas


I visited Las Vegas a few weeks ago and I have to admit the city continues to amaze me. I’ve covered it many times for Emerging Horizons as well as for my other outlets. Indeed it is a popular destination (which is why we revisit it often). Why? Well I think the bottom line is that Las Vegas understands good customer service.

Let’s face it, in this day and age there are a lot of places to gamble, but Las Vegas still remains a top destination with our readers. Why? Well to be honest most casinos and hotels go above and beyond the minimum access requirements when they build their properties. Some include access extras like ceiling track lifts, automatic draperies and touch control lamps. In short, they make things accessible because they want to, not because they have to.

And by doing that they attract a large number of wheelers and slow walkers. Or in marketing-speak, they garner more of the market share. Better access means more customers. and more customers means higher profits. It’s pretty simple.

I’ve also noticed that the hotel and casino employees are just friendlier in Las Vegas than other gambling venues. A few years back when I covered an East Coast gaming hotspot, I was really taken aback by the rudeness of the employees. Not just a few employees, but all of them. It was like it was a job requirement to be rude. Believe me, I couldn’t wait to get home!

Not so in Las Vegas.

They make everybody feel welcome. Maybe it’s part of the magic, or maybe it’s just a great marketing plan. Either way, it’s working. Las Vegas is definitely not hurting for visitors. But don’t worry, they will still welcome you. After all that’s the beauty of the whole plan.