Imagine the following scenario. You’ve booked an accessible cabin on a cruise and made plans for wheelchair-accessible shore excursions; because, well you are a wheelchair-user. Seemingly you’ve done everything right. Unbeknownst to you though, you didn’t have your reservation flagged as “no upgrade”. Heck, you didn’t even know you needed to do that; because, well, nobody told you.
Fast forward to embarkation day. You arrive at the dock only to find that you’ve been upgraded. That’s usually good news, but it seems you have been upgraded from an accessible stateroom into a non-accessible stateroom. You explain to the clerk that you cannot use a non-accessible stateroom and she advises you to board the ship anyway and they will “see what they can do.”
Four hours later you still haven’t heard from guest relations and you are getting antsy because you want to settle into a cabin – preferably an accessible cabin. What do you do?
Well I have to applaud the ingenuity of one spunky cruiser who took matters into her hands. Since she felt the cruise line was ignoring this whole situation, she knocked on the door of her former accessible cabin and explained the situation to the able-bodied occupant. He was more than willing to switch cabins with her – who wouldn’t be for an upgrade – so they went to the pursers office and made the change. Interestingly enough, the cruise line had done nothing to contact the passenger in the accessible cabin to see if he would be willing to switch cabins. And it’s most likely that if Ms. Spunky hadn’t taken matters into her own hands, nothing would have been done about the situation,
So the moral of the story is, if you see a reasonable solution and the cruise line doesn’t seem to be acting on the matter, don’t be afraid to take matters into your own hands.
Three cheers for Ms. Spunky!