Avis Ramps Up Access Program

This week Avis Rent A Car announced that the latest addition to their Avis Access program is getting a few upgrades and going nationwide. The pilot program, which allowed customers to rent lightweight folding scooters and have them waiting in their rental cars, is now avaialble at all Avis locations across the US. The program has also been modified to give customers a wider selection of mobility equipment, including heavy duty scooters, power chairs and manual wheelchairs.

“Customer response to mobility scooters in Orlando and Las Vegas was strong,” said Michael Caron, vice president of product and program development for Avis Budget Group, Inc.

This mobility equipment rental program is operated in partnership with Scootaround. There is an extra charge for the equipment, and the minimum rental period is three days.

Other components of the Avis Access program include the availability of transfer boards, hand controls, spinner knobs, panoramic mirrors and swivel seats in their rental vehicles. There is no charge for any of these items, but advance notice is required.

I find it interesting that the accessible vehicle equipment part of the Avis Access program was implemented as the result of a legal ruling; however the mobility equipment rental part was market driven.

And it seems the market has responded enthusiastically.

No big surprise there!