If you’ve ever made a reservation for an accessible room, only to arrive at the property and find that it was given away to another guest; then no doubt you’ll applaud the DOJ’s decision to include the following provisions in the revised ADAAG:
Sec. 36.302 Modifications in policies, practices, or procedures.
(e) Hotel reservations. A public accommodation that owns, leases (or leases to), or operates a place of lodging shall:
(1) Modify its policies, practices, or procedures to ensure that individuals with disabilities can make reservations, including reservations made by telephone, in-person, or through a third party, for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms;
(2) Identify and describe accessible features in the hotels and guest rooms offered through the reservations service; and
(3) Guarantee that an accessible guest room reserved through the reservations service will be held for the reserving customer during the reservation period to the same extent that it guarantees reservations made by others.
But of course these are only the proposed regulations and anything can happen in the end. So, if you have the need for an accessible room, take a few minutes to tell the DOJ how important it is to require properties to block those accessible rooms upon reservation. After all that’s the only way to ensure it will be there when you arrive.
It’s easy to submit your comments – just use this handy online form.
But do it before August 18, 2008!
This is your chance to help make travel more accessible and to let your voice be heard on the subject.
I’ll post my own comments tomorrow.