I’m somewhat disappointed, if not a bit surprised by the American Hotel and Lodging Association’s (AHLA) recent response to the proposed changes in the American with Disabilities Act Architectural Guidelines (ADAAG). OK, maybe not that surprised, but definitely disappointed.
To be succinct, they didn’t exactly support the changes; in fact they opposed the bulk of them. And they were wordy about it all, as their response was a hefty 91 pages.
Kind of makes my one-page response (supporting the changes) look downright puny. But to be fair, the AHLA had an attorney to craft their response. I merely had my PC and a few minutes between phone calls.
But I digress.
One of AHLA’s major beefs is that the proposed reservation requirements (requiring properties to block accessible rooms upon reservation) will add “significant cost” to many properties. They also asked that lodging owners and operators not be held accountable for third-party reservations systems.
IMHO, you can’t have it both ways.
If you reap the benefits (make money) from deals with third party reservation systems (consolidators) then you should be responsible for their actions.
That’s how the Department of Transportation sees it. After all, the airlines are responsible for the actions of third party contractors. The Complaints Resolution Official even has jurisdiction in such matters.
And it’s not like the Department of Justice (DOJ) is asking a lot. The plain and simple truth is, that if you reserve an accessible room with a roll-in shower, it should be available for you when you arrive. Period.
And that’s what the new ADAAG will do – regardless of what the AHLA claims.
In the end, I hope that’s how the DOJ will see it, and adopt the ADAAG as proposed.