Lately I’ve been getting a lot of complaints about the TSA from disabled travelers. I’ve even witnessed a few airport incidents myself, so I know all is not well out there in security checkpoint land.
Until now there has been little to no real feedback mechanism within the TSA. Yes, technically the TSA does have an “Office of Persons with Disabilities”; however my inquiries to the Director (on behalf of a reader) went unanswered. So, in my not-so-humble opinion, that office is just window dressing.
But all is not lost, because the TSA now wants your feedback. Yes, that’s right folks, the TSA is conducting a survey of disabled travelers now through August 23, 2005. So if you’ve traveled through a US airport since November 2002, just click on the link in the title of this blog and complete the on-line survey.
You can complete the 34-question survey anonymously, although you do need to list the date of your trip and the airport. If you are so inclined, there is also a space for comments at the end of the survey.
The yes-no questions are pretty easy, and they encompass a wide range of disability issues, so you can just skip over the ones that do not apply to you. All in all it shouldn’t take very long.
I encourage everyone to participate in this survey. The TSA wants your feedback, so please take advantage of this opportunity to tell them how they are doing and how they can improve their services to disabled passengers.
Tell a friend and visit websurveyor.net/wsb.dll/29926/pwd.htm to complete your survey today.