ADA Settlement Agreement Reached with Columbus Holiday Inn

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There’s good news on the access front. Thanks to the Department of Justice, and one very unsatisfied Holiday Inn customer, access shortcomings will be corrected at one Ohio property. The hotel in question is Holiday Inn Express, located at 2010 Polaris Parkway in Columbus. And this is all the result of an ADA complaint.

The complaint was filed by the wife of a man who has multiple sclerosis, and requires a roll-in shower to bathe. She reserved an accessible room with a roll-in shower at the Holiday Inn Express, but when they arrived they discovered that neither of the two accessible rooms had a roll-in shower. Since her husband was unable to use the tub/shower combination in the accessible room, they were forced to relocate to another hotel during the busy Thanksgiving weekend.

The hotel claimed that they were up to code in regards to their accessible facilities; however a subsequent access audit found that there were many ADA violations. Under this agreement the hotel will remove the access barriers in the parking spaces, building entrance, public restrooms, the front desk, and the routes of travel within the hotel. They will also fix the access shortfalls in their accessible rooms, and add one more accessible room to the inventory.

Additionally the agreement requires the hotel’s managers, front desk and reservations staff to undergo training on how to accommodate guests with a disability. And as part of the settlement, the hotel will also pay the couple that was denied adequate access $20,000.

Granted, nobody should have to have this happen to them in this day and age, but thanks to this ADA complaint, this hotel will now be truly accessible to wheelchair-users. It really doesn’t take much time to file a complaint. Just fill out this form and tell folks what happened – https://www.ada.gov/CRT-ReportPDF-Sep2021.pdf.

So next time you find access problems when you stay at a hotel, instead of complaining about it on social media, take the time to make an official ADA complaint. It really does make a difference, and it’s really the best way to get access violations fixed.

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