Like many wheelchair-users, Paul Palmer uses public transportation to get to and from the airport. And for a long time that worked out just fine for him at the Detroit Metropolitan Wayne County Airport. That is until the airport moved their bus loading/unloading zone from the terminal, to the far end of the half-mile-long Ground Transportation Center located across the street. Continue reading
By now I’m sure you’ve heard the story about the turkey that traveled on Delta Airlines in the passenger compartment as an emotional support animal (ESA). Not only did the privileged bird travel in comfort class, but he also got wheelchair assistance through the airport. And although the internet is all abuzz with photos and hash-tags about the incident, I think the more important issue here is — how did the turkey get on the airplane? Continue reading
As the result of a consent decree executed on Jan 7, 2016, United Airlines (UAL) is required to invest $650,000 to improve their services for disabled passengers. The decree resulted from an investigation of passenger complaints of a failure to enplane, deplane and transfer wheelchair-users in a timely manner at Houston International Airport , Chicago O’Hare International Airport, Denver International Airport, Newark International Airport, and Dulles International Airport. Continue reading
Ever since the Advance Imaging Technologies (AIT) full body scanners were introduced at Airports across America, travelers have had the opportunity to “opt-out” of what some considered an invasion of their privacy, and instead have a manual pat down. That regulation was recently modified by the Transportation Security Administration (TSA) in a Privacy Impact Assessment Update released on December 18, 2015. Continue reading
The Department of Transportation (DOT) recently released a “notice of intent” to explore the feasibility of conducting a negotioted rulemaking in regards to several items covered under the Air Carrier Access Act (ACAA). Basically they are testing the waters to see if there is enough public interest in updating certain parts of the ACAA to improve access to air travel for disabled passengers. Continue reading
Sometimes knowing the finer points of the Air Carrier Access Act (ACAA) can make the difference between having a trouble-free flight, and literally being left at the gate. Such was the case for Jerremy Lorch, a wheelchair-user who was recently denied boarding on an Air Canada flight to Toronto from the Greater Rochester International Airport. Continue reading
Elizabeth Sedway was having a nice family vacation in Hawaii — that is until she attempted to board her Alaska Airlines flight home to California.
You see, Sedway has multiple myeloma, and like many other people who have compromised immune systems, she wears a surgical mask in crowded public places, like airports. She also opted to preboard the flight, and according to her recollection of the incident, she told the gate agent that she felt “weak”. Both of these actions are perfectly normal under the circumstances, but they also set off a chain of events that eventually got the Sedway family unceremoniously booted from their flight. Continue reading