In response to a New York artist’s failed attempt to pass off her pet peacock (Dexter) as an emotional support animal on a recent United Airlines flight, the airline responded by tightening their emotional support animal policies beginning on March 1, 2018. Continue reading
In June of last year the Florida State Legislature amended CS/HB 71 on service animals, to reflect changes in the Americans with Disabilities Act and to update the language. The law took effect on July 1, 2015. Most of the changes were innocuous, however there are two interesting additions to the law. Continue reading
By now I’m sure you’ve heard the story about the turkey that traveled on Delta Airlines in the passenger compartment as an emotional support animal (ESA). Not only did the privileged bird travel in comfort class, but he also got wheelchair assistance through the airport. And although the internet is all abuzz with photos and hash-tags about the incident, I think the more important issue here is — how did the turkey get on the airplane? Continue reading
Although I generally direct my tips to consumers, I’m going to change things up a bit and reach out to folks in customer service today. Lately there has been a lot of buzz about “fake” service animals, otherwise known as pets. And to be honest, the fakers really do a huge disservice to people who have legitimate service animals. Continue reading
Although some news sources have reported that the Department of Justice (DOJ) has recently “revised” their regulation on service animals, they have instead clarified regulations that have been on the books for many years. Early this week the DOJ released “Frequently Asked Questions about Service Animals and the ADA” a user-friendly technical assistance document that answers many commonly asked questions about service animals. The publication stems from questions posed to the DOJ and provides guidance on the ADA’s service animal provisions. Continue reading
The DOT has been a busy little agency of late, with two sets of proposed access regulations released within days of each other. The first set, which was issued late last month involves accessible airline websites and airport kiosks; while the most recent set addresses airport service animal relief areas. Continue reading
As predicted, the revised ADAAG was released yesterday, on the 20th anniversary of the Americans with Disabilities Act (ADA). And although the new regulations are full of new scoping requirements and a number of Title II revisions, they also include several Title III revisions, which will affect travelers. In particular, the Department of Justice (DOJ) limited the definition of a service animal to exclude all but traditional service dogs. An exception was also included for properly trained miniature horses; however the new regulations totally disallow exotic animals and those animals that solely provide emotional support.
It’s seen by many as a step forward, as in some cases the ambiguity in the previous regulations left a lot of latitude fore abuse. Additionally, it gives folks in the hospitality industry a black-and-white definition of what does (and what doesn?t) qualify as a service animal. Here’s what the new law has to say.