Delta Airlines Nixes Pit Bulls as Service Animals

airplane_landing_199029Delta Airlines recently announced that it will no longer accept pit bull type dogs as service dogs or emotional support animals, beginning July 10, 2018. Additionally there will be a limit of one emotional support animal per passenger. Apparently this new policy is the direct result of several employees being bitten by service dogs or emotional support animals. Continue reading

Airlines Tighten Leash on Emotional Support Animals

peacockIn response to a New York artist’s failed attempt to pass off her pet peacock (Dexter) as an emotional support animal on a recent United Airlines flight, the airline responded by tightening their emotional support animal policies beginning on March 1, 2018. Continue reading

Florida Law Addresses “Fake” Service Animals

trooperIn June of last year the Florida State Legislature amended CS/HB 71 on service animals, to reflect changes in the Americans with Disabilities Act and to update the language. The law took effect on July 1, 2015. Most of the changes were innocuous, however there are two interesting additions to the law. Continue reading

So How Did The Turkey Get on the Airplane?

turkey-1By now I’m sure you’ve heard the story about the turkey that traveled on Delta Airlines in the passenger compartment as an emotional support animal (ESA). Not only did the privileged bird travel in comfort class, but he also got wheelchair assistance through the airport. And although the internet is all abuzz with photos and hash-tags about the incident, I think the more important issue here is — how did the turkey get on the airplane? Continue reading

Service Animal or Pet? How to Ferret Out The Truth

Legitimate service animals are trained to perform specific tasks for their disabled handlers

Legitimate service animals are trained to perform specific tasks for their disabled handlers

Although I generally direct my tips to consumers, I’m going to change things up a bit and reach out to folks in customer service today. Lately there has been a lot of buzz about “fake” service animals, otherwise known as pets. And to be honest, the fakers really do a huge disservice to people who have legitimate service animals. Continue reading

DOT Addresses Service Animal Relief Areas and Level Boarding

Last week the Department of Transportation (DOT) amended section 504 of the Rehabilitation Act of 1973 to include provisions for service animal relief areas in airports, and to address the level boarding requirement for foreign air carriers. Continue reading

DOJ Clarifies Service Animal Regulations

New Service Animal FAQs from the DOJ

Although some news sources have reported that the Department of Justice (DOJ) has recently “revised” their regulation on service animals, they have instead clarified regulations that have been on the books for many years. Early this week the DOJ released “Frequently Asked Questions about Service Animals and the ADA” a user-friendly technical assistance document that answers many commonly asked questions about service animals. The publication stems from questions posed to the DOJ and provides guidance on the ADA’s service animal provisions. Continue reading

The Straight Poop About Flying With Your Service Animal

Lately there’s been a flurry of articles, blog posts and Facebook comments about people flying with “questionable” service animals. What exactly do I mean by questionable? In this case, I believe it’s anybody who has a service animal that doesn’t have a visible disability. Continue reading

DOT Seeks Input on Airport Service Animal Relief Areas

The DOT has been a busy little agency of late, with two sets of proposed access regulations released within days of each other. The first set, which was issued late last month involves accessible airline websites and airport kiosks; while the most recent set addresses airport service animal relief areas. Continue reading

Flying With a Service Animal — Your Rights and Obligations Under the Air Carrier Access Act

I get a lot of questions about flying with service animals, so I thought I’d kick off International Assistance Dog Week with some useful information about the subject. Continue reading