I’m getting a lot of questions this week in regards to Mark Smith’s recent incident with American Airlines. Smith is a power-wheelchair-user who was on his way home from Abilities Expo in Southern California, when a gaggle of American Airlines employees boarded the aircraft and informed him that they needed to remove him from the airplane because of “captain’s orders”. So he was transferred to an aisle chair, and taken back to the jet bridge, and was later transported on another American Airlines flight. Continue reading
We’ve all heard the saying, “You can’t fit a square peg into a round hole”, and in a sense that’s exactly what Air France tried to do. Earlier this year, wheelchair-user Gordon Aikman tried to fly from Edinburgh to Paris with his husband for their honeymoon. Unfortunately his plans were quashed two days before departure when Air France informed Aikman that they could not transport his power wheelchair because it was too tall to fit into the hold. Continue reading
As the result of a consent decree executed on Jan 7, 2016, United Airlines (UAL) is required to invest $650,000 to improve their services for disabled passengers. The decree resulted from an investigation of passenger complaints of a failure to enplane, deplane and transfer wheelchair-users in a timely manner at Houston International Airport , Chicago O’Hare International Airport, Denver International Airport, Newark International Airport, and Dulles International Airport. Continue reading
The Department of Transportation (DOT) recently released a “notice of intent” to explore the feasibility of conducting a negotioted rulemaking in regards to several items covered under the Air Carrier Access Act (ACAA). Basically they are testing the waters to see if there is enough public interest in updating certain parts of the ACAA to improve access to air travel for disabled passengers. Continue reading
Sometimes knowing the finer points of the Air Carrier Access Act (ACAA) can make the difference between having a trouble-free flight, and literally being left at the gate. Such was the case for Jerremy Lorch, a wheelchair-user who was recently denied boarding on an Air Canada flight to Toronto from the Greater Rochester International Airport. Continue reading
Although some news sources have reported that the Department of Justice (DOJ) has recently “revised” their regulation on service animals, they have instead clarified regulations that have been on the books for many years. Early this week the DOJ released “Frequently Asked Questions about Service Animals and the ADA” a user-friendly technical assistance document that answers many commonly asked questions about service animals. The publication stems from questions posed to the DOJ and provides guidance on the ADA’s service animal provisions. Continue reading
Elizabeth Sedway was having a nice family vacation in Hawaii — that is until she attempted to board her Alaska Airlines flight home to California.
You see, Sedway has multiple myeloma, and like many other people who have compromised immune systems, she wears a surgical mask in crowded public places, like airports. She also opted to preboard the flight, and according to her recollection of the incident, she told the gate agent that she felt “weak”. Both of these actions are perfectly normal under the circumstances, but they also set off a chain of events that eventually got the Sedway family unceremoniously booted from their flight. Continue reading