Don’t Get Left at the Gate!

Learn the law, so you don’t get left at the gate!

Sometimes knowing the finer points of the Air Carrier Access Act (ACAA) can make the difference between having a trouble-free flight, and literally being left at the gate. Such was the case for Jerremy Lorch, a wheelchair-user who was recently denied boarding on an Air Canada flight to Toronto from the Greater Rochester International Airport. Continue reading

DOJ Clarifies Service Animal Regulations

New Service Animal FAQs from the DOJ

Although some news sources have reported that the Department of Justice (DOJ) has recently “revised” their regulation on service animals, they have instead clarified regulations that have been on the books for many years. Early this week the DOJ released “Frequently Asked Questions about Service Animals and the ADA” a user-friendly technical assistance document that answers many commonly asked questions about service animals. The publication stems from questions posed to the DOJ and provides guidance on the ADA’s service animal provisions. Continue reading

Cancer Patient Denied Boarding — Could it Happen to You?

Elizabeth Sedway was having a nice family vacation in Hawaii — that is until she attempted to board her Alaska Airlines flight home to California.

You see, Sedway has multiple myeloma, and like many other people who have compromised immune systems, she wears a surgical mask in crowded public places, like airports. She also opted to preboard the flight, and according to her recollection of the incident, she told the gate agent that she felt “weak”. Both of these actions are perfectly normal under the circumstances, but they also set off a chain of events that eventually got the Sedway family unceremoniously booted from their flight. Continue reading

Ten Absolutely Incorrect and Completely Clueless Accessible Air Travel Tips

Misinformation is rampant today on the internet, especially in regards to accessible travel. And after reading yet another ill-researched and downright ignorant “Accessible Air Travel Tips” article yesterday, I’ve decided it’s time to act. Continue reading

Quad Booted From Frontier Flight

John Morris was on his way to Fort Collins on Sunday, when Frontier Airlines put a little kink in his travel plans. John, who is a quad, has flown before with Frontier; and since he’s an old hand, he already has his own inflight restraint system figured out. It’s something that some quads have to do, especially if they don’t have much trunk support. Sure, you’re fine in your custom wheelchair, but it’s an entirely different story in an airplane seat. Continue reading