Uber Erects More Accessibility Roadblocks

Although Uber has long claimed that it’s not bound by the regulations of the Americans with Disabilities Act, it just makes common sense to make this service as accessible as possible. In fact, I had high hopes when Uber introduced their new WAV app that allows customers to order an accessible vehicle with a few taps and a swipe or two. And in theory that works; however since Uber doesn’t have enough accessible vehicles to meet the demand, it falls short of a viable solution. Continue reading

Detroit Airport Under Fire by Disability Advocates

Like many wheelchair-users, Paul Palmer uses public transportation to get to and from the airport. And for a long time that worked out just fine for him at the Detroit Metropolitan Wayne County Airport. That is until the airport moved their bus loading/unloading zone from the terminal, to the far end of the half-mile-long Ground Transportation Center located across the street. Continue reading

What Does the Carnival ADA Settlement Really Mean?

The media is all a buzz about the recent Americans with Disabilities Act (ADA) settlement agreement between the Department of Justice and Carnival Corporation. Basically it requires Carnival to make access improvements on 62 Carnival, Holland America and Princess ships, pay a modest fine to the government and reparations to the damaged parties, and appoint compliance officers to oversee access on the ships. And of course, as in most settlement agreements, Carnival admits no wrongdoing or violation of the ADA. Continue reading

DOJ Clarifies Service Animal Regulations

New Service Animal FAQs from the DOJ

Although some news sources have reported that the Department of Justice (DOJ) has recently “revised” their regulation on service animals, they have instead clarified regulations that have been on the books for many years. Early this week the DOJ released “Frequently Asked Questions about Service Animals and the ADA” a user-friendly technical assistance document that answers many commonly asked questions about service animals. The publication stems from questions posed to the DOJ and provides guidance on the ADA’s service animal provisions. Continue reading

Drury Gets Access Right

I have to admit that I love Drury properties for the little extras they provide – the popcorn and soda snacks, the Kickback happy hours and the full hot breakfasts. But beyond that, they also seem to have a good handle on access needs; and by that I mean they remember the little things that are often overlooked by other hotel chains. The Drury Suites in McAllen, Texas is a prime example of that, and here are a few of the sometimes forgotten access features that they nailed. Continue reading

Why You Should Bother to File an ADA Complaint

I get a lot of feedback from my readers, and a good chunk of it pertains to what I call “access shortfalls”. In most cases the incident usually involves a hotel or other travel related business that failed to provide appropriate access. And although the degree of severity varies from case to case, my advice is usually the same; “File a complaint with the Depart of Justice (DOJ) for a violation of the Americans with Disabilities Act.”

Unfortunately that sage advice is usually met with a deafening silence. Continue reading

Improved Access Coming to Glacier National Park

I had a great time when we visited Glacier National Park last year; however I was a bit disappointed that the iconic Red Bus Tours were not accessible. Well, all that’s about to change, as the new park concessionaire — Xanterra Parks and Resorts — recently announced that they plan to upgrade the fleet and add two accessible buses.

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Circus Circus Clowns Around with Access

For the most part, Las Vegas is a very accessible destination. They have a good supply of accessible taxis, wheelchairs and scooters for loan at many hotels, and good access to the casinos. And the hotel rooms there are some of the most accessible ones I’ve ever seen — some even have ceiling track lifts. Continue reading