The Disney Decision — Reasonable Accommodation vs Able-Bodied Abuse

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On June 22, 2020 US District Court Judge Anne Conway ruled on an Americans with Disabilities Act case regarding Disney’s reasonable accommodations for an autistic individual. In a disappointing ruling Conway found that Disney did not have to provide reasonable accommodations (10 front-of-line-passes) for Donna Lorman’s adult autistic son. Continue reading

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Covid-19 and the Cruise Industry – What’s Next?

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The Covid-19 Pandemic will undoubtedly change a lot of things, from where we shop, to how receive health care. Once the dust settles and businesses begin to reopen, leisure travel will again be something to consider. And I think the travel industry is in for even more changes; in fact, I believe travel in post-Covid-19 times will be an entirely different experience, especially for cruise ship passengers. Continue reading

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US Access Board to Update Rail Car Access Guidelines

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The US Access Board recently announced that they will be updating the access guidelines for rail cars. To that end they are seeking public comments on the issue. The regulations, which were last updated in 1991, apply to rail cars used in rapid, light, commuter and intercity rail systems. Continue reading

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Does Filing an ADA Complaint Really Work?

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onaeg news agency [CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0)]I get a lot of e-mails about access failures, and unfortunately in this day and age these things still happen. Why? Well part of the reason is that even though we have access laws on the books, we don’t have any entity that goes around and inspects facilities for compliance. And even if we did, there are some things – like providing reasonable accommodations – that you really can’t inspect. Continue reading

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Is This Really an Accessible Room?

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A low-step shower in a standard — not accessible — hotel room

Thanks to modern technology it’s now possible to share your travel photos with friends and family with just a few swipes and a tap or two. And I absolutely love seeing those smiling faces enjoying cruises, beaches and  luxury resorts. But lately I’ve also been seeing another kind of travel post – it usually features a photo of an obviously inaccessible room, with the caption “Really? This is an accessible room?”

And the truth is, well, maybe it isn’t. Continue reading

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E-Scooter Companies Called to Task for Alleged ADA Violation

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Bird Scooters

Bird Scooters

E-scooters are all the rage these day. These compact electric scooters are popping up all over it seems; and startup companies like Bird, Lime and Razor now offer affordable rentals through shared ride smart phone apps. It sounds like a win-win proposition, doesn’t it?

Well, not exactly. Continue reading

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No Accessible Room at the Inn? Tell the DOJ!

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s-l640I’ve been getting a fair share of mail from travelers who booked an accessible room at a US hotel, but then arrived to find that the room had been given to another guest. Basically the all ask me “How can we get hotels to actually save the accessible rooms for people who need them?” Continue reading

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National Corvette Museum Clearly Defines “Service Animal” — Let’s Hope Other Businesses Follow Suit!

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450px-Emmet_Practices_Opening_a_Power_DoorIt’s no secret that we’re seeing an increase in service animals and emotional support animals here in the US. There are many reasons for this, but the “card mills” which sell service animal certifications, leashes and vests on the internet have definitely helped increase the number of pets that now “claim” service animal status. And for what it’s worth – save your money, as no certifications are required in the US; in fact it’s illegal to ask for them. Continue reading

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Remembering Fallen Friends on this ADA Anniversary

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Betsy Volk and Trooper

Betsy Volk and Trooper

Today marks 28 years since the Americans with Disabilities Act (ADA) was signed into law. And although some folks lament that we still have access problems, I prefer to look at how far we have come on this day. Although accessible travel certainly wasn’t a priority back in the beginning, it has gained momentum over the years. And that’s not just because we don’t institutionalize folks who are disabled any more — it’s also because some hearty souls paved the way “back in the day.” And because they were my friends, I’d like to give credit where credit is due on this ADA anniversary. Continue reading

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