Thompson Holidays Drops the Ball on Accessibility

Matt Anderson had every reason to believe his Cape Verde vacation would be a relaxing retreat for him and his partner Shelly Grainger. After all, Anderson booked a wheelchair-accessible room through Thompson Holidays. The British travel operator was quick to take Anderson’s £2,800, but when the couple arrived in Africa they were informed that the accessible room was only “requested” and not “reserved” for him. Continue reading