So How Did The Turkey Get on the Airplane?

turkey-1By now I’m sure you’ve heard the story about the turkey that traveled on Delta Airlines in the passenger compartment as an emotional support animal (ESA). Not only did the privileged bird travel in comfort class, but he also got wheelchair assistance through the airport. And although the internet is all abuzz with photos and hash-tags about the incident, I think the more important issue here is — how did the turkey get on the airplane? Continue reading

Porky Denied Boarding

There was nothing out of the ordinary about the November 26th US Airways flight from Bradley International Airport. That was until one passenger walked down the aisle with what has been described as a very smelly a pig. According to passenger Jonathan Skolnik, the woman then proceeded to take her seat and tether the 50-70 pound animal to the armrest. Continue reading

Ten Absolutely Incorrect and Completely Clueless Accessible Air Travel Tips

Misinformation is rampant today on the internet, especially in regards to accessible travel. And after reading yet another ill-researched and downright ignorant “Accessible Air Travel Tips” article yesterday, I’ve decided it’s time to act. Continue reading

Always Remember the CRO!!

Anytime I hear a story about accessible air travel gone horribly wrong, I just can’t stop myself from doing a little Monday morning quarterbacking. It’s just the way my mind works. I try to put myself in the passenger’s position and attempt to figure out if there is way that the situation could have been prevented. It’s not that I get delight in second guessing a total stranger — it’s just that I feel that if I discover a solution, it may be helpful to others who find themselves in the same situation in the future. Continue reading

My Public Comments on Accessible Airline Websites and Airport Kiosks

I thought I?d post the comments that I submitted to the Department of Transportation (DOT) regarding the proposed regulations on the accessibility of airline and ticket agent websites and airport kiosks. Not because it’s compelling reading, but because I wanted to show you how easy it is to write them. Granted I’m a writer and that’s what I do; however I fully well recognize that writing can be a chore for many people.

But it doesn’t have to be — again, my comments are very simple and straightforward. And yours can be too. Continue reading

DOT Addresses New Technology

The times they are a changing, and the Department of Transportation is determined to keep up with new technology. To that end they released some Proposed Regulations regarding accessibility at airport kiosks and airline and ticket agent websites. It’s kind of a carryover item from the May 2008 update of the Air Carrier Access Act; as the DOT didn’t feel they had enough information to rule on those items at that time. But now they do, so they’re hitting the ground running.

Continue reading

Flying With a Service Animal — Your Rights and Obligations Under the Air Carrier Access Act

I get a lot of questions about flying with service animals, so I thought I’d kick off International Assistance Dog Week with some useful information about the subject. Continue reading