Although Ryanair claims that they have an onboard wheelchair on all their flights, apparently there wasn’t one available when Daniel Rooney needed to use it on his flight from Birmingham to Portugal earlier this summer. Continue reading
Tag Archives: air travel
IATA Passes Accessible Air Travel Resolution
Early last month the The International Air Transport Association (IATA) approved an accessible air travel resolution at their 75th Annual General Meeting in Seoul, South Korea. The resolution calls upon governments to follow IATA’s core principles for accommodating disabled passengers, and hopes to bring the travel sector together with regulators in order to provide consistent air travel access regulations throughout the world. Continue reading
Air Travel Consumer Report on Wheelchair Mishandlings Released
The figures for reported wheelchair mishandling by US airlines are in for the second month, and I have to say I’m unimpressed. Continue reading
Jetstar in Hot Water Again
Ian Smith had an unfortunate end to his Fiji cruise last month, when Jetstar refused to let him travel back to his home in New South Wales from Melbourne. And although Smith is a wheelchair-user, that wasn’t the reason for the denied boarding.
Hong Kong Airlines Denies Passage to Solo Wheelchair Passenger
Early this month Hong Kong Airlines denied passage to a wheelchair-user who was traveling alone. Twenty-two year old Shen Chengqing was scheduled to travel from Hong Kong to Tianjin, but airport staff refused to check her in when they discovered she was traveling solo. According to Chengqing, she notified the reservation agent that she used a wheelchair when she bought her ticket.
So what happened? Continue reading
Clean Up in Aisle 5!
The day started out as a typical travel day for Matthew Meehan. That is until he boarded his Delta flight from Atlanta to Miami on November 1, 2018. As he settled into his seat he noticed an unpleasant odor, but it wasn’t until he reached underneath it to retrieve his errant charger that he discovered the source. Continue reading
Rocky Makes the No-Fly List
Airline Organization Urges DOT to Redefine “Service Animal”
Airlines for America (AIA) — an airline industry group — recently announced that it had submitted a 222-page document to the Department of Transportation (DOT), in response to a call for input on possible revisions to the Air Carrier Access Act (ACAA). The group’s response included the suggestion that the DOT narrow the definition of “service animal” to “trained dogs that perform a task or work for an individual with a disability.” The document also included the recommendation that airlines should not be required to allow emotional support animals (ESOs) on board. Continue reading
UK Considering New Accessible Air Travel Regs
On the heels of Frank Gardner’s nearly two-hour wait to be reunited with his wheelchair at Heathrow International Airport, the British government is considering strengthening their almost non-existent accessible air travel regulations. In the US, disabled passengers are entitled to “prompt” deplaning, which according to the Department of Transportation means “as soon as the rest of the passenger are deplaned”. Unfortunately that’s not the way things work in the UK. Continue reading
Flying With Your Shower Chair
A friend contacted me last week, and she was very upset because a US airline wanted to charge her $150 to transport her shower chair on an upcoming flight. “Can they do that?”, she asked.
In a word, no. The Air Carrier Access Act (ACAA) is very clear on that issue. Continue reading