A Better Way to Build an Aisle Chair

Although access to the friendly skies has greatly improved over the past 25 years, it still has a way to go. Take the lowly aisle chair, for example. Some travelers call it a torture device, while others describe the on board transfer process as “beyond humiliating”. Either way, the whole system could use a facelift. Continue reading

American Airlines — Right or Wrong?

Local media outlets in Killeen, Texas are reporting about an army veteran who had a bad experience on a recent American Airlines flight. According to media reports Dawn Wilcox informed flight attendants that she needed to use the restroom “really bad” just prior to landing in DFW. American Airlines says flight attendants offered the use of an onboard wheelchair, but Ms. Wilcox declined. Continue reading