Early this month Hong Kong Airlines denied passage to a wheelchair-user who was traveling alone. Twenty-two year old Shen Chengqing was scheduled to travel from Hong Kong to Tianjin, but airport staff refused to check her in when they discovered she was traveling solo. According to Chengqing, she notified the reservation agent that she used a wheelchair when she bought her ticket.
So what happened? Continue reading
Although travelers in the US are used to the protections that the Air Carrier Access Act (ACAA) affords them in this country (and on flights to and from the US), that’s not how it works on foreign soil. In fact, I routinely get reports of wheelchair-users who were unceremoniously denied boarding at airports throughout Asia. Such is the case of Kaushik Majumdar, who recently tried to board an Air India flight from Bengaluru to Kolkata.
Notice, I said “tried”.
According to reports of the incident Majumdar was told at check-in that he would have to remove the dry-cell battery from his power wheelchair and transfer to a manual wheelchair at the gate. After he did this, he was also informed that he would have to disconnect all of the wires that ran to the battery case. Being leery about his ability to properly reconnect the wires, and concerned about possible damage to his wheelchair, he refused. And then Air India refused to accept him as a passenger.
Should this have happened? Well no it shouldn’t have, but it did. And although in the US, the ACAA prohibits the removal of non-spillable batteries that are appropriately marked and installed, that’s not the way it works with Air India.
So this is just a little heads up if you happen to have India on your bucket list. Tread lightly with Air India, as they don’t appear to be “power-wheelchair friendly”. And no matter where you travel, check with the airline to see what their policies are regarding the stowage of assistive devices before you buy your ticket. A little advance research could possible save you a whole lot of heartache – not to mention a ruined trip. In this case, forewarned is definitely forearmed!