Why You Should Bother to File an ADA Complaint

I get a lot of feedback from my readers, and a good chunk of it pertains to what I call “access shortfalls”. In most cases the incident usually involves a hotel or other travel related business that failed to provide appropriate access. And although the degree of severity varies from case to case, my advice is usually the same; “File a complaint with the Depart of Justice (DOJ) for a violation of the Americans with Disabilities Act.”

Unfortunately that sage advice is usually met with a deafening silence. Continue reading

United Airlines Chimes in on Wheelchair Policy

As the busy holiday travel season is upon us, I thought I’d post a follow-up to my “Don?t Believe Everything Airline Employees Say” blog. As you recall, a friend of mine was horrified when an OKC gate agent informed her that a new policy would soon require wheelchair-users to retrieve and recheck their wheelchairs at all connecting cities.

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