Does Filing an ADA Complaint Really Work?

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onaeg news agency [CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0)]I get a lot of e-mails about access failures, and unfortunately in this day and age these things still happen. Why? Well part of the reason is that even though we have access laws on the books, we don’t have any entity that goes around and inspects facilities for compliance. And even if we did, there are some things – like providing reasonable accommodations – that you really can’t inspect. Continue reading

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No Accessible Room at the Inn? Tell the DOJ!

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s-l640I’ve been getting a fair share of mail from travelers who booked an accessible room at a US hotel, but then arrived to find that the room had been given to another guest. Basically the all ask me “How can we get hotels to actually save the accessible rooms for people who need them?” Continue reading

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Why You Should Bother to File an ADA Complaint

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I get a lot of feedback from my readers, and a good chunk of it pertains to what I call “access shortfalls”. In most cases the incident usually involves a hotel or other travel related business that failed to provide appropriate access. And although the degree of severity varies from case to case, my advice is usually the same; “File a complaint with the Depart of Justice (DOJ) for a violation of the Americans with Disabilities Act.”

Unfortunately that sage advice is usually met with a deafening silence. Continue reading

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United Airlines Chimes in on Wheelchair Policy

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As the busy holiday travel season is upon us, I thought I’d post a follow-up to my “Don?t Believe Everything Airline Employees Say” blog. As you recall, a friend of mine was horrified when an OKC gate agent informed her that a new policy would soon require wheelchair-users to retrieve and recheck their wheelchairs at all connecting cities.

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