Crossing the Line

Last week I discussed how sometimes some basic common sense can help things go a little smoother access-wise, as it pertains to privacy. As you recall, travel and tourism providers can’t ask you the details of your disability, but they can ask what accommodations you require. It’s really a fine line, one that often leads to some miscommunication because hospitality folks are afraid to ask too much, for fear they’ll break the law. So sometimes you have to volunteer a bit, just so they have a full understanding of your disability.

Then we have the other side of the coin. What do you do when they ask too much? Continue reading

DOT Seeks Input on Airport Service Animal Relief Areas

The DOT has been a busy little agency of late, with two sets of proposed access regulations released within days of each other. The first set, which was issued late last month involves accessible airline websites and airport kiosks; while the most recent set addresses airport service animal relief areas. Continue reading

DOT Addresses New Technology

The times they are a changing, and the Department of Transportation is determined to keep up with new technology. To that end they released some Proposed Regulations regarding accessibility at airport kiosks and airline and ticket agent websites. It’s kind of a carryover item from the May 2008 update of the Air Carrier Access Act; as the DOT didn’t feel they had enough information to rule on those items at that time. But now they do, so they’re hitting the ground running.

Continue reading