DOT Updates ACAA Service Animal Regulations

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In August 8, 2019 the Department of Transportation issued a “Final Statement of Enforcement Policies Regarding Service Animals on Flights”. This document, which clarifies some points in the Air Carrier Access Act (ACAA) in regards to service animals and emotional support animals, is the result of a public process which began in May 2018. This process was initiated after the DOT received a number of airline complaints about passengers who were skirting the rules and evading pet carrier fees by falsely claiming that their pets were needed for emotional support. Over 4,500 public comments were received after the Preliminary Rule was posted. Continue reading

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Come on DOT – Let’s Talk ESAs!

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airplane window

Well it happened again last month – another emotional support animal (ESA) misbehaved on a flight. This isn’t news, as it seems to be the norm these days. Pretty much anyone can go online and purchase “ESA credentials” so they can fly free with their pets. Just google “emotional support animal credentials” and you’ll get a listing of what I call “card mills” that – for a price — provide certificates, vests and other accessories that will allow your dog to accompany you anywhere. Continue reading

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DOT to Address Emotional Support Animal Issue

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airplane_landing_199029As the result of the passage of the Federal Aviation Administration (FAA) Reauthorization Act of 2018, it looks like the Department of Transportation (DOT) is set to address the emotional support animal issue in 2019. Continue reading

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Airline Organization Urges DOT to Redefine “Service Animal”

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New Service Animal FAQs from the DOJ

Airlines for America (AIA) — an airline industry group — recently announced that it had submitted a 222-page document to the Department of Transportation (DOT), in response to a call for input on possible revisions to the Air Carrier Access Act (ACAA). The group’s response included the suggestion that the DOT narrow the definition of “service animal” to “trained dogs that perform a task or work for an individual with a disability.” The document also included the recommendation that airlines should not be required to allow emotional support animals (ESOs) on board. Continue reading

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Wheelchair Damage Reporting Regs Delayed – PVA Sues DOT

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airplane_landing_199029Wheelchair damage – or the potential for it – is something that many air travelers face every time they board a plane. And although we can’t totally stop the damage (wouldn’t that be nice?) we can enact regulations regarding how airlines report such damage, so consumers can choose the airline with the best record. Continue reading

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UAL to Implement Measures to Improve Service for Disabled Passengers

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airplane_landing_199029As the result of a consent decree executed on Jan 7, 2016, United Airlines (UAL) is required to invest $650,000 to improve their services for disabled passengers. The decree resulted from an investigation of passenger complaints of a failure to enplane, deplane and transfer wheelchair-users in a timely manner at Houston International Airport , Chicago O’Hare International Airport, Denver International Airport, Newark International Airport, and Dulles International Airport. Continue reading

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