In an effort to better serve the needs of disabled passengers, the US Access board is seeking input in regards to necessary features on on-board wheelchairs. Continue reading
Tag Archives: DOT
Come on DOT – Let’s Talk ESAs!
airplane window
Well it happened again last month – another emotional support animal (ESA) misbehaved on a flight. This isn’t news, as it seems to be the norm these days. Pretty much anyone can go online and purchase “ESA credentials” so they can fly free with their pets. Just google “emotional support animal credentials” and you’ll get a listing of what I call “card mills” that – for a price — provide certificates, vests and other accessories that will allow your dog to accompany you anywhere. Continue reading
DOT to Address Emotional Support Animal Issue
As the result of the passage of the Federal Aviation Administration (FAA) Reauthorization Act of 2018, it looks like the Department of Transportation (DOT) is set to address the emotional support animal issue in 2019. Continue reading
Airline Organization Urges DOT to Redefine “Service Animal”
Airlines for America (AIA) — an airline industry group — recently announced that it had submitted a 222-page document to the Department of Transportation (DOT), in response to a call for input on possible revisions to the Air Carrier Access Act (ACAA). The group’s response included the suggestion that the DOT narrow the definition of “service animal” to “trained dogs that perform a task or work for an individual with a disability.” The document also included the recommendation that airlines should not be required to allow emotional support animals (ESOs) on board. Continue reading
Flying With Your Shower Chair
A friend contacted me last week, and she was very upset because a US airline wanted to charge her $150 to transport her shower chair on an upcoming flight. “Can they do that?”, she asked.
In a word, no. The Air Carrier Access Act (ACAA) is very clear on that issue. Continue reading
Wheelchair Damage Reporting Regs Delayed – PVA Sues DOT
Wheelchair damage – or the potential for it – is something that many air travelers face every time they board a plane. And although we can’t totally stop the damage (wouldn’t that be nice?) we can enact regulations regarding how airlines report such damage, so consumers can choose the airline with the best record. Continue reading
UAL to Implement Measures to Improve Service for Disabled Passengers
As the result of a consent decree executed on Jan 7, 2016, United Airlines (UAL) is required to invest $650,000 to improve their services for disabled passengers. The decree resulted from an investigation of passenger complaints of a failure to enplane, deplane and transfer wheelchair-users in a timely manner at Houston International Airport , Chicago O’Hare International Airport, Denver International Airport, Newark International Airport, and Dulles International Airport. Continue reading
A Denied Boarding at LAX
Although we don’t have very many denied boardings to disabled travelers these days, they do happen. And since it happened to a friend at LAX yesterday, I thought it might be a good time to go over what you should do if it happens to you. Continue reading
DOT Fines More Airlines
Reply
Well the Department of Transportation (DOT) has certainly been busy this year; as they recently levied fines against two more airlines for non-compliance with the Air Carrier Access Act (ACAA). Continue reading
United Airlines Chimes in on Wheelchair Policy
As the busy holiday travel season is upon us, I thought I’d post a follow-up to my “Don?t Believe Everything Airline Employees Say” blog. As you recall, a friend of mine was horrified when an OKC gate agent informed her that a new policy would soon require wheelchair-users to retrieve and recheck their wheelchairs at all connecting cities.