UAL to Implement Measures to Improve Service for Disabled Passengers

airplane_landing_199029As the result of a consent decree executed on Jan 7, 2016, United Airlines (UAL) is required to invest $650,000 to improve their services for disabled passengers. The decree resulted from an investigation of passenger complaints of a failure to enplane, deplane and transfer wheelchair-users in a timely manner at Houston International Airport , Chicago O’Hare International Airport, Denver International Airport, Newark International Airport, and Dulles International Airport. Continue reading

Should Airline Access Be Improved? Tell the DOT What You Think

airplane_landing_199029The Department of Transportation (DOT) recently released a “notice of intent” to explore the feasibility of conducting a negotioted rulemaking in regards to several items covered under the Air Carrier Access Act (ACAA). Basically they are testing the waters to see if there is enough public interest in updating certain parts of the ACAA to improve access to air travel for disabled passengers. Continue reading

United Airlines Chimes in on Wheelchair Policy

As the busy holiday travel season is upon us, I thought I’d post a follow-up to my “Don?t Believe Everything Airline Employees Say” blog. As you recall, a friend of mine was horrified when an OKC gate agent informed her that a new policy would soon require wheelchair-users to retrieve and recheck their wheelchairs at all connecting cities.

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My Public Comments on Accessible Airline Websites and Airport Kiosks

I thought I?d post the comments that I submitted to the Department of Transportation (DOT) regarding the proposed regulations on the accessibility of airline and ticket agent websites and airport kiosks. Not because it’s compelling reading, but because I wanted to show you how easy it is to write them. Granted I’m a writer and that’s what I do; however I fully well recognize that writing can be a chore for many people.

But it doesn’t have to be — again, my comments are very simple and straightforward. And yours can be too. Continue reading