Don’t Believe Everything Airline Employees Say

I got an e-mail from a reader a few weeks ago that seemed rather odd. Not the e-mail mind you, but rather the subject the reader was addressing. Basically she wrote to tell me that as she was boarding her United flight in Oklahoma City last month, the gate agent informed her that United will soon be rolling out a new policy that will require passengers to reclaim and recheck their wheelchairs at connecting cities, as a condition of gate checking them. Continue reading