New NHTSA Rules Increases Access in Rental Cars

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Even with advance notice, sometimes it’s hard to find a rental car that suits your needs. Unfortunately hand controls can only be installed on certain models, and until today that selection was pretty limited. To be fair, that’s not the fault of the car rental agencies, because they have to follow the safety rules issued by the National Highway Traffic Safety Administration  (NHTSA). Continue reading

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US Access Board to Update Rail Car Access Guidelines

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The US Access Board recently announced that they will be updating the access guidelines for rail cars. To that end they are seeking public comments on the issue. The regulations, which were last updated in 1991, apply to rail cars used in rapid, light, commuter and intercity rail systems. Continue reading

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Wheelchair Damage Reporting Regs Delayed – PVA Sues DOT

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airplane_landing_199029Wheelchair damage – or the potential for it – is something that many air travelers face every time they board a plane. And although we can’t totally stop the damage (wouldn’t that be nice?) we can enact regulations regarding how airlines report such damage, so consumers can choose the airline with the best record. Continue reading

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Service Animal or Pet? How to Ferret Out The Truth

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Legitimate service animals are trained to perform specific tasks for their disabled handlers

Legitimate service animals are trained to perform specific tasks for their disabled handlers

Although I generally direct my tips to consumers, I’m going to change things up a bit and reach out to folks in customer service today. Lately there has been a lot of buzz about “fake” service animals, otherwise known as pets. And to be honest, the fakers really do a huge disservice to people who have legitimate service animals. Continue reading

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