Service Animal or Pet? How to Ferret Out The Truth

Legitimate service animals are trained to perform specific tasks for their disabled handlers

Legitimate service animals are trained to perform specific tasks for their disabled handlers

Although I generally direct my tips to consumers, I’m going to change things up a bit and reach out to folks in customer service today. Lately there has been a lot of buzz about “fake” service animals, otherwise known as pets. And to be honest, the fakers really do a huge disservice to people who have legitimate service animals. Continue reading

Why You Should Bother to File an ADA Complaint

I get a lot of feedback from my readers, and a good chunk of it pertains to what I call “access shortfalls”. In most cases the incident usually involves a hotel or other travel related business that failed to provide appropriate access. And although the degree of severity varies from case to case, my advice is usually the same; “File a complaint with the Depart of Justice (DOJ) for a violation of the Americans with Disabilities Act.”

Unfortunately that sage advice is usually met with a deafening silence. Continue reading

Porky Denied Boarding

There was nothing out of the ordinary about the November 26th US Airways flight from Bradley International Airport. That was until one passenger walked down the aisle with what has been described as a very smelly a pig. According to passenger Jonathan Skolnik, the woman then proceeded to take her seat and tether the 50-70 pound animal to the armrest. Continue reading

The Straight Poop About Flying With Your Service Animal

Lately there’s been a flurry of articles, blog posts and Facebook comments about people flying with “questionable” service animals. What exactly do I mean by questionable? In this case, I believe it’s anybody who has a service animal that doesn’t have a visible disability. Continue reading

DOT Seeks Input on Airport Service Animal Relief Areas

The DOT has been a busy little agency of late, with two sets of proposed access regulations released within days of each other. The first set, which was issued late last month involves accessible airline websites and airport kiosks; while the most recent set addresses airport service animal relief areas. Continue reading

Flying With a Service Animal — Your Rights and Obligations Under the Air Carrier Access Act

I get a lot of questions about flying with service animals, so I thought I’d kick off International Assistance Dog Week with some useful information about the subject. Continue reading