A Denied Boarding with a Tragic Twist

There’s certainly no shortage of denied airline boardings involving wheelchair-users who travel unaccompanied. And for the most part these incidents usually involve passengers who are unable to evacuate the airplane on their own, in the event of an emergency.

But here’s a new twist on it all. What if the airlines are unable to physically accommodate a disabled passenger? And what if this happens, not once, not twice, but three times? And what if the passenger dies as a result of that denied boarding? Well, that’s exactly what happened to Vilma Soltesz last month; and now attorney Holly Ostrov Ronai is seeking $6 million in damages from the airlines, claiming that they violated the Air Carrier Access Act (ACAA). Continue reading

Why Do Travel Agents “Push” Travel Insurance?

As I was going through my mailbox and answering “Ask the Expert” questions, I stumbled across one that really stood out. Now granted I’ve answered just about every accessible travel question you can imagine– and a few you can’t — however this one really didn’t ask for advice, but instead solicited my opinion about a travel agent that “pushed travel insurance”. It wasn’t like I could do anything to solve the problem at hand, but I thought if I explained the rationale behind the travel agent’s actions, then perhaps the person who wrote to me would have a better understanding of it all.

And although it really didn’t make the “Ask the Expert” cut, it seemed incredibly blog-worthy. So if you’ve ever experienced the hard-sell on travel insurance from your travel agent, here are some of the reasons behind it all. Continue reading