Uber Erects More Accessibility Roadblocks

Although Uber has long claimed that it’s not bound by the regulations of the Americans with Disabilities Act, it just makes common sense to make this service as accessible as possible. In fact, I had high hopes when Uber introduced their new WAV app that allows customers to order an accessible vehicle with a few taps and a swipe or two. And in theory that works; however since Uber doesn’t have enough accessible vehicles to meet the demand, it falls short of a viable solution. Continue reading

Uber Charts a Different Accessible Course in San Francisco

Last December ride-share giant Uber rolled out an accessible ride program in Washington DC. On the surface it seemed like a good idea, as they partnered with wheelchair-accessible cabs in the District to provide services to wheelchair-users. As I pointed out in a previous blog though, this might not be the most sustainable approach. Continue reading

Is Uber Wheelchair Ride Program Sustainable?

taxi-200x300Late last week Uber rolled out their much anticipated accessible ride program in Washington DC. As their press release touts, this new option enables riders to request a wheelchair-accessible vehicle on-demand. And you can use the Uber app to order one in a matter of seconds. What could be better — an affordable wheelchair-accessible ride dispatched to you with a few swipes and a tap? Continue reading