UAL to Implement Measures to Improve Service for Disabled Passengers

airplane_landing_199029As the result of a consent decree executed on Jan 7, 2016, United Airlines (UAL) is required to invest $650,000 to improve their services for disabled passengers. The decree resulted from an investigation of passenger complaints of a failure to enplane, deplane and transfer wheelchair-users in a timely manner at Houston International Airport , Chicago O’Hare International Airport, Denver International Airport, Newark International Airport, and Dulles International Airport. Continue reading

United Airlines Chimes in on Wheelchair Policy

As the busy holiday travel season is upon us, I thought I’d post a follow-up to my “Don?t Believe Everything Airline Employees Say” blog. As you recall, a friend of mine was horrified when an OKC gate agent informed her that a new policy would soon require wheelchair-users to retrieve and recheck their wheelchairs at all connecting cities.

Continue reading

Don’t Believe Everything Airline Employees Say

I got an e-mail from a reader a few weeks ago that seemed rather odd. Not the e-mail mind you, but rather the subject the reader was addressing. Basically she wrote to tell me that as she was boarding her United flight in Oklahoma City last month, the gate agent informed her that United will soon be rolling out a new policy that will require passengers to reclaim and recheck their wheelchairs at connecting cities, as a condition of gate checking them. Continue reading